Support is a vital part of any software development

Software development is the process of computer programming, documenting, testing, and bug fixing involved in creating and maintaining applications and frameworks resulting in a software product. Software development is a process of writing and maintaining the source code, but in a broader sense, it includes all that is involved between the conception of the desired software through to the final manifestation of the software, sometimes in a planned and structured process. Software can be developed for a variety of purposes, one of them is to develop a custom software for the clients.

Website Support and Maintenance

The web development service support option is provided in pre-paid time blocks of 4, 8, and 24 hours. These can be used for any purpose related to website maintenance such as email and telephone support, updating of content, finding and fixing website errors, training and education or any small changes or alterations.

Pre-paid support blocks do not cover the cost of any additional site functionality or installations. These need to be quoted separately and will vary depending on your requirements.

All clients taking advantage of our pre-paid web development service support blocks receive priority attention for any work requests. These service blocks are also offered at a cheaper rate than a "pay as you go" option and are recommended for anyone that needs regular and ongoing website maintenance.

Website Performance Reporting

Regular website performance reports outlining key areas of confirmed website metrics are a neccessity if you want to stay ahead of the competition and understand the returns your website is delivering. We can provide website performance reports that detail any problems with your site, analyse your website traffic or many other types of reports dependant on your exact needs. The time needed to create these website reports will vary based on your requirements.

Website Health Checks

The suggested interval can be anywhere between 3 months to a year although we recommend every 6 months. Your website will be thoroughly checked and a detailed report containing our recommendations for action will be sent to you.

SEO Maintenance and Search Engine Reporting

Our SEO maintenance and search engine reports are among the most detailed in the industry. We monitor and report on the most important metrics related to your website as well as your direct competitors. 

Website Hosting and Domain Name Renewal

Website and email hosting are provided with our web hosting packages but we also provide a complete domain management service from domain registration and delegation through to domain renewals. Allowing us to manage your domains on your behalf gives you peace of mind. Never miss a domain renewal date again.

Do you want more information?

For more information on our support options or to purchase pre-paid support, please contact us and we will send you the information you need.